Frequently Asked Questions

General Community Questions

What are your office hours?

Monday-Wedn.-Friday (9:00AM - 6:00PM) Tues. & Thurs. (10AM - 6PM)

Is the community pet friendly?

Absolutely! Your furry family members are welcome here. Breed restrictions may apply, so reach out to the leasing team for the full details before you move in. The following fees include a refundable Pet Deposit, a one time pet fee, and monthly pet rent. If you have questions about our Pet Policy & Fees, please contact our leasing office. Our dedicated staff is always happy to help answer any questions.

What types of floor plans do you offer?

We offer one, two-bedroom and three-bedroom apartment homes designed with modern layouts and real functionality in mind. Whether you're flying solo or need a little more space, there's a floor plan here that fits your life.

Where are you located?

Our community is located at 2700 Woodland Park Dr. in the Westchase area, offering convenient access to shopping, dining, entertainment, and major roadways.

What makes your community unique?

Our community offers a comfortable living experience with convenient amenities, a desirable location, and a welcoming environment designed to fit your lifestyle.

Do you offer furnished units?

Furnished homes aren't offered at this time, which means your space is a blank canvas, ready for you to make it your own from day one.

Is smoking permitted on the property?

Yes. The community is a smoke-free environment. Smoking is not permitted in designated smoke-free areas, helping provide a cleaner and more comfortable living experience for all residents.

Leasing & Application Process

How do I schedule a tour?

Visit the property website or give the leasing office a call to set something up. There's really no better way to get a feel for the community, explore the floor plans in person, and imagine yourself coming home to Woodland Park every day.

What are the income or credit requirements?

Applicants must have a gross monthly income of at least 2.5 times the monthly rent. An average credit score is preferred, and additional qualification requirements may apply.

How do I apply?

You can apply by completing our online application. Once submitted, our team will contact you with the next steps in the application process.

Is renters insurance required?

Yes. Renters insurance is required for all residents. It helps protect your belongings and provides added peace of mind from the day you move in.

How long does the approval process take?

Approval times depend on how quickly required documentation is received and reviewed. Applications are reviewed by a third-party auditor prior to approval, with an average processing time of 48–72 hours.

Do you offer short term leases?

Yes. Short-term lease options are available, subject to availability. Lease terms range from 3 months to 15 months.

Do you run background and credit checks?

All applicants must complete a background and credit screening. Income and rental history verification are also required to determine eligibility.

Pricing, Fees & Deposits

What utilities am I responsible for?

Residents are responsible for the access device fee, cable TV, internet, municipality fee, pest control, trash administrative fee, door-to-door trash service, trash hauling, electricity (through a third-party provider), water, sewer, wastewater, and the submeter administrative fee.

When is rent due and what payment methods are accepted?

Rent is due on the 3rd of each month. Residents can conveniently pay online using a credit card, debit card, or e-check. We also offer Flex, which allows residents to split rent payments into smaller, more manageable payments throughout the month.

Move-In, Lease Terms

What lease terms do you offer?

Lease terms range from 3 to 15 months, giving you flexibility to find the right fit for your timeline. Connect with the leasing team to stay up to date on what's currently available.

What is required on move-in day?

Before move-in, residents must pay any prorated or full month's rent, provide proof of renters insurance, set up electricity service, and pay all required deposits.

What is your move-out policy?

Residents must provide written notice at least 60 days before the end of their lease term in accordance with the lease agreement. Please contact the leasing office for additional move-out instructions.

Amenities & Lifestyle

What amenities do you offer?

Yes! The fitness center is fully equipped.

Are amenities open 24/7?

Yes! The fitness center is fully equipped and ready whenever you are.

Is parking available onsite?

Parking is first come, first serve for general spots. Covered carports are available to rent for an additional fee per month if you'd like a dedicated space. Contact the leasing office for availability or more information on this offering!

Do you offer EV charging stations?

No, electric vehicle charging stations are available on-site for residents.

How does package delivery work?

Packages are delivered directly to your apartment door for added convenience.

Are there resident events or community activities?

Yes. We host resident events throughout the year, including monthly and quarterly activities designed to help residents connect and engage with the community.

Guests

Is guest parking available?

Yes. Guest parking is available. Residents must register all guests through the TowCentric website prior to parking on the property.

How do guests access the building?

Guests may access the building by being granted entry through a resident’s approved access through the Chirp App.

Accessibility

Is the building accessible for individuals with disabilities?

Yes. The buildings offer ramp access for added convenience and accessibility.

Are amenities and common areas accessible?

Yes. The buildings offer ramp access for added convenience and accessibility.

Do you offer accessible parking spaces?

Yes. Handicap-accessible parking spaces are available for residents and guests who require them.

Pets

Do you allow pets?

Are there any breed restrictions?

Pet Policy: Dogs of certain breeds and mixes are not permitted. A veterinarian letter is required verifying your pet's breed, weight, and current vaccinations. Please contact the leasing office for the complete list of restricted breeds.

How many pets are allowed per apartment?

Yes, up to 2 pets are allowed per apartment, subject to breed, weight, and other pet policy requirements. Required documentation and applicable fees may apply.

Are service animals permitted?

Yes. Service animals are permitted in accordance with applicable laws and are not subject to standard pet restrictions. Required documentation may be requested as permitted by law.

Do you have pet amenities?

Yes. The community provides pet waste stations for residents’ convenience. A designated pet area or dog park is not available.

Neighborhood

What neighborhood is the property located in?

Located in the Westchase neighborhood, the community offers convenient access to shopping, dining, entertainment, and major roadways, making it easy to enjoy everything the area has to offer.

What schools is the property zoned to?

The currently assigned zoned schools are:

Elementary School: Outley Elementary School (Pre-K–4)

Intermediate School: Budewig Intermediate School (Grades 5–6)

Middle School: O'Donnell Middle School (Grades 7–8)

High School: Hastings High School (Grades 9–12)

What universities are close by?

Houston City College - Alief Hayes Campus – About 5 minutes away (around 2 miles). A community college offering associate degrees, transfer programs, workforce training, and technical certifications.

UT Tyler Houston Engineering Center – Also about 5 minutes away, located on the HCC Alief Hayes campus. It offers upper-division engineering programs for students completing a bachelor's degree.

Houston Christian University – About 15 minutes (7 miles). A private university with undergraduate, graduate, and doctoral programs.

Rice University – About 20–25 minutes (13 miles). One of the nation's top private research universities.

University of Houston – About 25–30 minutes, depending on traffic. A large public research university with a wide range of degree programs.

University of St. Thomas – About 25–30 minutes in Montrose. A private Catholic university offering undergraduate and graduate degrees.

What shops, restaurants, and grocery stores are nearby?

Westchase Shopping Center – About 10 minutes away, offering a mix of retail stores, dining, and professional services.

Sunday Press | Camden Park – Café serving breakfast, sandwiches, coffee, and pastries in a park setting.

How close is the nearest public transit stop?

Westheimer Rd @ Woodland Park Dr – about a 2–4 minute walk from the address.

Resident Resources

How do I pay my rent?

Residents can conveniently pay rent online from the comfort of their home or make payments at a local MoneyGram location.

How do I renew my lease?

Residents can conveniently renew lease online from the comfort of their home.

How do I submit a maintenance request?

Residents can conveniently submit a maintenance request online from the comfort of their home.

Is there an online portal for residents?

Yes. Residents have access to the Loft online portal for convenient account management and resident services.

Do residents get partner perks or discounts?

Yes. Our resident referral program is available to help you welcome a new neighbor and receive referral benefits.

Red, White & $500 Off Base Rent. Minimum lease term applies. Other costs and fees excluded. Score a Look & Lease Bonus on Select 2-Bedrooms — Through July 6th Only!